Product Support
Get more from your FurTech products.
Find practical guidance for product setup, everyday use, care, troubleshooting, and smart pet technology across the FurTech range.
Support for setup, use, care, and common product questions is available 24/7.
Find your product
Support across the FurTech range.
Find guidance for smart pet care, safety, tracking, travel, and outdoor products across the FurTech range.
Pet Cameras
Help with setup, positioning, everyday use, monitoring features, and common camera questions.
Feeders & Fountains
Guidance for setup, cleaning, routine use, feeding, hydration, and everyday product care.
Trackers & Smart Collars
Support for fitting, everyday tracking, charging, visibility features, and device use.
Interactive Pet Technology
Help with smart toys, interactive treat devices, puzzles, and pet engagement products.
Safety & Monitoring
Guidance for pet doors, safety barriers, monitoring products, and visibility gear.
Travel & Outdoor Gear
Support for carriers, portable feeding, hydration, travel tracking, and outdoor essentials.
Product Setup
Start with the basics.
A careful first setup can make everyday use smoother. Review the product, included components, and any instructions supplied with your item before getting started.
Troubleshooting
Simple checks before requesting help.
If a product is not behaving as expected, these basic checks can help you identify common setup and use issues.
Check power or charging
Make sure the product has the power or charge needed for normal operation where applicable.
Review initial setup
Recheck the setup steps and confirm that the product has been configured as intended.
Inspect relevant parts
Check that removable pieces, lids, accessories, and other relevant components are correctly positioned.
Check routine care
Review the recommended care for relevant surfaces and components.
Review product location
Make sure the device is positioned appropriately for its intended use and is not obstructed.
Document the issue
Note what is happening, what you expected, and what you have already tried.
When contacting support
A few details make product help easier.
Clear product information helps the FurTech support team understand your question and provide more relevant guidance.
Product Support FAQ
Quick answers for everyday product help.
Common questions about FurTech setup, care, troubleshooting, and support.
Can FurTech help me set up a product?
What should I do if my product is not working as expected?
What should I provide when requesting product support?
Can I get help with a damaged or defective product?
Can I return a product if it is not right for me?
When is FurTech Customer Support available?
Need product help?
Connect with FurTech Support.
Tell us which product you need help with, include your order number when available, and describe the issue. Our support team is available 24/7.