Simple shipping for smarter pet care.

Shipping is free on all FurTech products.

FurTech provides free shipping on all products offered through our store. No standard shipping fee is charged for qualifying purchases.

Any additional charges that may arise because of circumstances outside normal standard shipping, if applicable, would be communicated when relevant rather than assumed under this policy.

Orders may require preparation and verification before shipment.

After an order is submitted, FurTech may review the transaction and prepare it for shipment. Processing can include payment authorization, address review, order verification, and other reasonable checks connected with completing the purchase.

If additional information is needed to complete an order, FurTech may contact the customer using the information supplied during checkout.

Standard delivery is generally expected within 3–5 business days.

FurTech's standard delivery expectation is generally 3–5 business days. This is an estimate rather than a guaranteed delivery deadline.

Delivery time may be influenced by the destination, carrier operations, weather, holidays, order verification, address issues, unusual service disruptions, or other circumstances that can affect transportation and delivery networks.

Accurate delivery information helps prevent delays.

Customers are responsible for providing a complete and accurate shipping address when submitting an order.

Before completing checkout, review details such as the recipient name, street address, apartment or unit information where relevant, city, state, ZIP code, and contact information.

If you notice an address error after placing an order, contact FurTech Customer Support as soon as possible. Changes may not be possible once processing or shipment has progressed.

Tracking may become available as your shipment moves through delivery.

When tracking information is available for an order, customers may use the tracking details associated with the shipment to review available delivery updates.

Tracking systems are commonly updated by shipping carriers, so the timing and detail of individual tracking events may depend on the carrier's systems and scanning activity.

Occasional delays can happen even after an order has shipped.

FurTech's standard delivery expectation is generally 3–5 business days, but delays may occur because of circumstances outside our direct control.

• Weather events or transportation disruptions.
• Carrier service interruptions or operational delays.
• High-volume holiday or seasonal periods.
• Incorrect, incomplete, or difficult-to-verify delivery information.
• Access restrictions or unsuccessful carrier delivery attempts.
• Unexpected technical, security, or order-verification issues.

If your order appears significantly delayed, contact FurTech Customer Support so the available shipment information can be reviewed.

Contact us if tracking and the actual delivery do not match.

If tracking shows a package as delivered but you cannot locate it, first review the delivery area and any carrier information available for the shipment.

You may also want to check other appropriate areas around the delivery location or with household members who may have received the package.

If the package still cannot be located, contact FurTech Customer Support with your order information so the issue can be reviewed.

Tell us if your order arrives damaged.

If a shipment arrives with visible damage or a product appears to have been damaged during delivery, contact FurTech Customer Support as soon as reasonably possible.

Keep the product, packaging, shipping materials, and order information available while the issue is reviewed. FurTech may request reasonable information about the condition of the shipment.

Report missing products or components so we can review the order.

If your delivery arrives but an ordered product or expected component appears to be missing, check the shipment contents and packaging carefully.

Contact FurTech Customer Support with your order details and a description of what appears to be missing so the situation can be reviewed.

Contact us quickly if something in your order needs to change.

If you need to request a change to shipping information or another order detail, contact FurTech Customer Support as soon as possible.

We cannot guarantee that changes can be made once an order has entered processing, shipment preparation, or carrier handling.

Some shipments may be returned if delivery cannot be completed.

A package may become undeliverable because of address problems, failed delivery attempts, refusal of delivery, access limitations, or other carrier-related circumstances.

If a shipment is returned or cannot be delivered, contact FurTech Customer Support so the available order information and next steps can be reviewed.

Shipping information may be updated as store operations change.

FurTech may revise this Shipping Policy from time to time to reflect changes to delivery practices, services, customer-support procedures, or other relevant circumstances.

When revised, the updated version may be posted on this page with a new "Last updated" date.

Need help with a shipment?

FurTech Customer Support is available 24/7 for questions about shipping, tracking, delivery, damaged shipments, missing products, and other order-related concerns.

• Business: FurTech
• Address: 6658 Millstone Ave, Baton Rouge, LA 70808, United States
• Email: support@furtech.my
• Phone: +1 (337) 555-0123