Returns & Exchanges
Changed your mind? We make returns simple.
Shop FurTech with confidence. We offer free returns and exchanges within 30 days, with customer support available 24/7 whenever you need assistance.
Free returns and exchanges are available within 30 days.
FurTech offers returns within 30 days.
Eligible returns can be made without a return shipping charge.
FurTech also offers free exchanges within the 30-day window.
How it works
A straightforward return experience.
If your FurTech product is not right for you, our support team can help you understand the next steps for a return or exchange.
Keep your order number and relevant product information available.
Explain whether you would like to return or exchange the product and provide useful details about your request.
Use the return guidance provided for your request and prepare the applicable product and components for return.
Once the applicable return process is completed, your return or exchange can be handled according to FurTech’s policy.
Simple & supported
Return information
Know what to expect.
A little preparation can make your return or exchange easier. Keep your order information available and provide clear details when requesting assistance.
30-day returns & exchanges
FurTech offers free returns and exchanges within 30 days. Requests should be made within the applicable return window.
Prepare the product carefully
Keep the product and relevant components together when preparing a return. Following the instructions provided for your request helps make the process easier.
Keep your order number available
Providing your order number when available helps identify the purchase connected with your return or exchange request.
Refund processing
Where a refund applies, it is handled according to the applicable return process. The final posting of funds can also depend on the original payment method and financial institution.
Damaged or incorrect items
If an item arrives damaged, defective, incorrect, or with a product-related concern, provide a clear description of the issue. Relevant photos may also be useful.
Help is available 24/7
FurTech Customer Support is available 24/7 if you need help understanding your return, exchange, or product-related options.
Before returning a product
A few things to have ready.
Clear information helps us understand your request and provide the appropriate next steps.
Your FurTech order number, when available.
The name of the product you want to return or exchange.
A clear explanation of why you are requesting the return or exchange.
Relevant product components associated with the return.
Photos when they are useful for explaining damage, defects, incorrect products, or missing components.
Returns FAQ
Quick answers before you return.
Find answers to common questions about FurTech returns, exchanges, and refunds.
How long do I have to return a FurTech product?
Does FurTech charge for returns?
Can I exchange a product instead of returning it?
What information should I provide for a return?
What if my product arrived damaged, defective, or incorrect?
How long does a refund take to appear?
When can I get help with a return or exchange?
Need return help?
We’ll help you with the next step.
Have your order information ready and tell us whether you need a return, exchange, or help with a product concern. FurTech Customer Support is available 24/7.